1. How many properties do you acquire/sell in a given month? How much     business do you do annually?
    We acquire 30-40 per month and average 35+ sales per month. Sales are consistently rising each month.
  2. How long have you been in the turnkey business? Property management business? With over 30 real
    estate professionals in office, we have over 150+ years of combined experience in real estate, property
    management, maintenance and construction management experience.
  3. How exactly does the process work once I tell you I am interested in a property? What happens if
    multiple investors want to purchase the same property from you? 1st come 1st serve or is it a bidding
    war? All offers are taken into consideration. We try to be fair at all times. Cash offers are always
    considered first.
  4. How many investors (clients) do you have? How many are from out-of-state, or out-of-country? How
    many properties has your “typical” investor purchased from you and how many investors purchase
    another property with you after the first? Our typical investors are growing their portfolios of 10 or more
    properties. We have 20% foreign investors, 80% all over the US.
  5. Can you put me in touch with some of them who have purchased in KC and Dayton? We can provide
    a list of references.
  6. Where do you see your company in 5-10 years? Will you still be acquiring/rehabbing properties? Is
    there enough inventories out there, and do the numbers make financial sense for your company to keep
    doing this? Yes, we see that the market is jumping back. Sales and sales prices are on a rise and vacants
    are at a low. Dayton, OH is a few years behind Kansas City in terms of growth; however, we see it
    growing just like Kansas City has when we started this operation in KC.
  7. Can I make a tour out there and visit your team/PM company? Can you or someone else take me on a
    property tour? Yes, we enjoy getting to meet with our clients.
  8. What’s your best advice for an out of state investor looking to purchase and build a portfolio in KC & Dayton? Be aware of the tenant screening and work with a successful property management group.
  9. What has been your biggest mistake as an investor or business owner? Not acting quickly enough and overthinking an opportunity.

Kansas City Market Questions:

  1. Are KC and Dayton tenant friendly or landlord friendly? How difficult is it to evict a tenant? How long
    does it typically take? Both are seen to be landlord friendly. Evictions typically take 4-8 weeks and
    attorney fees start at $495.00. However, we can offer cash for keys as an option in lieu of going through
    the eviction process. This would cut out a lot of time and costs.
  2. How does your company come up with rent estimates? We generate rents based on the feedback from
    potential applicants, the current rental market in KC and Dayton and also based on the 650+ properties
    that we currently manage.
  3. Tell me more about crime and crime rates in KC & Dayton neighborhoods. Do I need to be
    concerned? We install alarm systems in most of our properties as an extra security layer. We also install
    decorative security doors that give added protection. Having these things has limited the crime we see
    amongst our properties.
  4. Can you provide me a map of where you buy your properties? What are the things you look for? Yes.
    We look for all types of properties in all areas that will make it true cash flowing investment to our clients.
  5. What areas do you avoid? Why? We do not avoid any neighborhoods, we look at the property and
    make sure the property is in good condition and can be tenanted.
  6. What are the typical rent to price ratios your properties offer? 1-2

Rehab Questions:

  1. What is your approach with all major cap-ex items (roof, hvac, furnace, plumbing, electrical, etc.)? Do
    you repair or replace? We update all of these items as needed.
  2. Do you provide a full scope of work for each rehab and costs breakdown? We can provide scope of
  3. Do properties come furnished with appliances? (stove, fridge, washer/dryer, etc.) Is the owner
    responsible for maintenance? Yes the properties come with appliances. Most of the time the appliances are a fridge, stove, dishwasher, and garbage disposal. The owner is responsible for maintenance after the first 90 days of owning the property.

Financing Questions:

    1. Do you work with a preferred lender you recommend? We can provide recommendations.
    2. What are the lowest rates you are seeing investors with high credit scores (750+) get for properties in
      KC? & Dayton? 4.75% – 5.0%
    3. Can I use my own local lender? Most likely.
    4. Have you run into appraisal problems before in the past? What happened? How do you get around it?
      Yes, it is then up to the buyer to move forward or cancel the purchase. We can submit a rebuttal if we feel
      that the appraiser is off in valuation.

Closing Questions:

  1. If my property needs additional repairs (outcome of independent inspection report), will you have
    them completed prior to closing? Will you provide me evidence (photos)? Yes we will complete inspection
    fixes and provide photo proof of completion.
  2. Do you warranty your work? On which items? What happens if I run into maintenance problems over
    the first 6 months, 1 year? All maintenance will be covered for the first 3 months on all properties.
  3. Do you have any issues with having contingencies for appraisal, financing, sales comps, and property
    inspection in the contract? No

More General/Technology Questions:

  1. How does owner disbursement (payment) work? Do you send me a physical check, or do you ACH
    funds to my checking account? When are payments made out? Owners are typically paid between the
    third and fourth week of the month by either physical check or ACH, as long as rent has been paid.
  2. Do you have a web portal available for owners? How do I check my owner’s statement each month?
    How do I keep tabs on maintenance requests? Online? Yes – We use a software program called
    PropertyWare and offer an online portal for you to view tenant and owner documents as well as your monthly statements. Owner Statements are also emailed to you each month when your payment is sent. Through PropertyWare you also receive an email when a Work Order is generated.
  3. How passive will my investment be? What decisions do I have to make, if any? Your investment will be passive from the day you purchase because we are true turn-key provider. There are many decisions that will need your input while owning property.

Tenant Related Questions:

  1. What is the typical credit/background profile of your tenants in B & C class properties? All tenants are
    put through a thorough screening that includes a background check, credit check, check for past
    evictions, outstanding utility bills and even make a visit to their current residence.
  2. What type of jobs do your typical tenants work? What is a typical salary? Tenants are required to net
    2.5 times the monthly rent in both our Kansas City & Dayton market.
  3. How long does your typical tenant stay for? What is your tenant renewal rate? The average tenant
    stays for three years and the current retention rate is over 90%.
  4. Do you rent to Section 8, or low-income? Why or why not? Yes, we accept qualified Section 8 renters.
  5. How much damage does a tenant typically do? When they move out, how much should it cost to get
    the place move-in-ready for the next tenant? Most damages are covered by the tenant’s deposit, which is
    generally one month’s rent. A new tenant would result in paying a lease fee (one month’s rent).. The cost
    to prepare the property for the next tenant is case by case.
  6. If a tenant destroys my property, do you press charges? Owner has the option to press charges at
    their expense.
  7. What if a tenant sues me? How do you protect your owners? Have you ever been sued? How do you
    discourage this from happening? If it does happen, what are the next steps you take? We protect our
    owners by our actions and serving our clients with top notch service. If you take care of your tenants and your
    property owners and know the art of arbitration chances are you will not end up in court. If all else failed of
    course the next step would be to get an attorney to take care of our side of the issues.
  8. How many evictions have you assisted with this past year? We have assisted with a handful of

Property Management Questions:

  1. How many properties are currently under your management? We currently have over 650+ properties
    under management.
  2. How staffed is property management team? Who will be my primary contact? How do I best
    reach/communicate with them? The PM team is over staffed for the amount of properties that we
    manage. We are constantly hiring to keep up with the growth. You may reach them by email or phone.
  3. What is your personal definition of rent ready? The home is move-in ready.
  4. What is your current occupancy/vacancy rate? The current vacancy rate is 5.74%.
    Dayton vacancy rate: 4.85%
  5. What is your historical occupancy/vacancy rate? Historically 2-4% for both KC & Dayton.
  6. What is the PM fee each month? Will I get charged this fee if my property is vacant? 8% fee
  7. When is rent due? Is there a late fee you charge a tenant? How long is the grace period? Rent is due
    on the 1st of the month. Late fee is applied on the 6th. Late fees are collected by the PM.
  8. How do you screen/source tenants? In house, or do you outsource the work? We perform criminal,
    credit and background screenings on everyone in the home over age 18. Employment verification is
    completed and five years of past rental history is verified. We do a home visit to ensure they are a tenant
    that preserves the value of the owner’s investment property.
  9. How many properties do you rent in an average month? How many are first time rentals? We rent an
    average of 30-50 properties a month. 25% are first time rentals.
  10. How long does it typically take to find a qualified tenant? Most properties are tenanted before the
    rehab is even completed. Occasionally it may take up to two weeks to tenant a vacant property.
  11. Is there a lease-up fee for sourcing a new tenant? The lease fee is one month’s rent. When buying a
    property from USREEB, the property is already tenanted, therefore there is no lease fee charged.
  12. Is there a lease-renewal fee for retaining a tenant? If a current tenant decides to renew their lease,
    there is a $100.00 lease renewal fee.
  13. Are there any other fees I would ever face?
    OPTIONAL: $100 for full set of marketing pictures, $150 for video; If owner requests special mailings or
    projects, copies will be charged at $.10 per side per page.


Fees will vary. This fee will have to be paid within ten days of the bid to avoid
termination of the contract.
If you choose to accept Section 8 tenants, Inspection Charges amounts vary per property and degree of
work to be done.
COURT ATTENDANCE: When Agent or Agent’s employees are required to attend court or court related
proceedings, including without limitation, legal conferences and depositions, in the performance of the
Property Management Services, such time will be billed at the rate of $20.00 per hour.

    14. Do you perform routine property maintenance inspections? If so, is there a fee? We offer routine
property maintenance inspections for $100.
15. How long is the typical lease? Do you allow tenants to lease month-to-month once the initial lease is
up? Do you ever do 2 year leases? The typical lease in twelve months and auto renews. Our goal is to
lease a property for two or three years.
16. How often do you raise rents typically? Rents are assessed yearly but are subject to the market and
location of the property.
17. Does your tenant give you a security deposit, or move in fee? Is it refundable? How much is the
typical deposit? Generally, the deposit is one month rent. This is a refundable deposit depending on if the
tenant causes any damages while they reside at the property.
18. How do tenants communicate issues or maintenance requests? We have a dedicated maintenance
line for tenants to request maintenance 24/7. They may also put in a Work Order on line.
19. What specific program(s) are in place to increase tenant satisfaction? We offer several methods and
incentives for tenants to pay rent. We also provide a 24/7 maintenance line and multiple ways of rental
20. What specific program(s) are in place to increase owner communication? Email, online portal, we
have recently launched a monthly newsletter and also a new and improved website.